Privacy Policy

Introduction

This Privacy Policy explains how N1bet Casino collects, uses, stores and protects your personal data when you visit our website, register an account or use our services. We take your privacy seriously and handle your data in line with the requirements of our Curaçao gaming licence and applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and equivalent provincial legislation.

By using our platform, you agree to the practices described in this policy. If you don’t agree, please don’t use our services.

Who We Are

We are the operator of N1bet Casino, a regulated online gambling platform licensed in Curaçao. We act as the data controller for all personal data collected through our website and apps.

Information We Collect

We collect different categories of personal data depending on how you interact with us.

Information you provide directly:

  • Full name, date of birth and gender
  • Residential address and country of residence
  • Email address and phone number
  • Username, password and security questions
  • Payment details, such as card numbers, e-wallet IDs or cryptocurrency wallet addresses
  • Identity verification documents, including photo ID and proof of address
  • Communications you send to our customer support team

Information we collect automatically:

  • IP address, device type, operating system and browser
  • Geolocation data
  • Login times, session length and pages viewed
  • Game activity, wager history and transaction records
  • Cookies and similar tracking technologies

Information we receive from third parties:

  • Identity verification results from KYC providers
  • Payment confirmation and fraud screening from payment processors
  • Marketing attribution data from affiliate partners (where you arrived via an affiliate link)

How We Use Your Information

We use your personal data for the following purposes:

  • To register and manage your account
  • To process deposits, withdrawals and other transactions
  • To verify your identity, age and residence as required by our licence
  • To deliver our games and services
  • To detect and prevent fraud, money laundering and other illegal activity
  • To enforce our terms and conditions
  • To send transactional emails about your account, deposits and withdrawals
  • To send marketing communications, where you’ve opted in
  • To respond to your customer support requests
  • To monitor for signs of problem gambling and apply our responsible gaming policies
  • To comply with legal, regulatory and audit obligations
  • To improve our platform, games and services through analytics

We process your data on one of several legal bases: performance of our contract with you, compliance with legal obligations, our legitimate interests (such as fraud prevention and service improvement) or your consent (for marketing).

Sharing Your Information

We don’t sell your personal data. We share it only with parties that need it to support our services or where we’re legally required to do so. These include:

  • Payment processors and banking partners
  • KYC and identity verification providers
  • Anti-fraud and AML screening services
  • Software and game providers that deliver our games
  • Cloud hosting, IT and analytics providers
  • Customer support and live chat platforms
  • Marketing and email delivery partners (only where you’ve opted in)
  • Regulators, law enforcement and courts, where legally required
  • Auditors and professional advisers

All third parties handling your data on our behalf are bound by contract to protect it and use it only for the purposes we instruct.

International Data Transfers

Some of our service providers are based outside Canada and Curaçao, including in the European Union and other jurisdictions. When we transfer your data internationally, we use appropriate safeguards such as standard contractual clauses and ensure recipients apply protection equivalent to the standards in your home jurisdiction.

Data Retention

We keep your personal data for as long as you have an active account with us and for a further period after closure to meet our legal, regulatory and accounting obligations. Specifically:

  • Account, transaction and KYC records are retained for at least 7 years after account closure, as required by anti-money laundering law
  • Marketing preferences are retained until you withdraw consent
  • Customer support communications are typically retained for 3 years
  • Technical logs are retained for up to 12 months

After the retention period, we either delete your data or anonymize it so it can no longer be linked to you.

How We Protect Your Data

We use 128-bit SSL encryption to secure data in transit between your device and our servers. Stored data is held on protected servers with restricted access, and sensitive information such as passwords is hashed. Payment data is processed by PCI-DSS compliant providers and is not stored on our systems in a readable form.

We carry out regular security testing, monitor for suspicious activity and train our staff on data protection. Despite these measures, no system can be guaranteed completely secure, and you also play a role by choosing a strong password and keeping it confidential.

Your Rights

You have the following rights in relation to your personal data:

  • Access: request a copy of the personal data we hold about you
  • Correction: ask us to correct inaccurate or incomplete data
  • Deletion: request that we delete your data, subject to our retention obligations
  • Restriction: ask us to restrict how we process your data in certain situations
  • Objection: object to processing based on our legitimate interests or for direct marketing
  • Portability: receive your data in a structured, machine-readable format
  • Withdraw consent: withdraw consent for marketing or other consent-based processing at any time
  • Complain: lodge a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial regulator

To exercise any of these rights, contact our support team or our data protection officer through your account. We’ll respond within 30 days. Note that some rights, particularly deletion, are limited by our legal obligation to retain certain records for anti-money laundering purposes.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our platform and improve your experience. The main types we use are:

  • Essential cookies — required for the site to function, including login and security
  • Functional cookies — remember your preferences such as language and currency
  • Analytics cookies — help us understand how players use our site
  • Marketing cookies — used to deliver relevant offers and measure campaign performance

You can manage cookie preferences through your browser settings or, where available, our cookie banner. Disabling essential cookies will affect site functionality.

Marketing Communications

We may send you marketing emails, SMS or push notifications about bonuses, promotions and new features if you’ve opted in. You can unsubscribe at any time using the link in any marketing email, by adjusting your account preferences or by contacting customer support. Unsubscribing from marketing doesn’t affect transactional communications related to your account.

Children

Our services are strictly for adults of legal gambling age. We don’t knowingly collect data from anyone below that age. If we discover that an underage user has registered, we’ll close the account immediately and delete the data, except where retention is legally required.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to you by email or through a notice on your account before they take effect. The current version is always available on our website, with the date of the last update shown at the top.